Welcome to the DropSend Help Blog

This is the official site for all DropSend news and support. We'll be answering common questions, solving recurring problems and generally lending a helping hand.

How to update or change your credit card online

Subscriptions and Billing

To update or change your credit card used for monthly billing use the following steps:

1.) Open a browser window and log into your DropSend account.

2.) Once in your account click on the tab “My Account”.

3.) While on the MyAccount page navigate down about halfway and locate the section called “Your Account”.

4.) In the Your Account section locate and click on the link “Change Card”.

5.) A small window will open up, if one doesn’t check your browser settings and temporarily disable the option to ‘block pop-ups’.

6.) Within the small window fill in all fields with the new credit card information, and click “Confirm Changes”.

7.) Changes will take effect in the next billing cycle.

January 14th, 2011

How to white list DropSend emails

General

Are you having problems receiving DropSend emails?

In an effort to fight growing amount of SPAM Email, service and software providers have been implementing new anti-spam filters. Inadvertently, large numbers of legitimate emails are falsely identified as SPAM and not delivered to an INBOX. Instead these false Spam positive emails are either blocked or delivered to SPAM or BULK folders, or automatically deleted. This is why you may not be receiving your important DropSend transaction details and missing out on exciting news, events and promotions.

To ensure you receive all dropsend.com emails please follow instructions below to add DropSend to the safe list or permitted sender list of the service or software you use.

FOR EMAIL SERVICE PROVIDERS/ISPs:

AOL 7, 8

Place an email ID in your AOL "Address Book". Here's how:

  1. Go to Keyword Mail Controls
  2. Select the screen name to which email is (e.g. "HomeBiz Tip E-Mag")
  3. Now choose "Customize Mail Controls" For This Screen Name
  4. For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which DropSend email is sent: dropsend.com
  5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
  6. Type: dropsend.com
  7. Click "Add".
  8. Choose "Ok" displayed at the bottom

AOL 9.0

Add DropSend email addresses to the buddy list (address book).

Using an email:

  1. Open an email from DropSend.
  2. Click on the DropSend address. This will open a new window titled Info.
  3. Click on "Add to address book". This will open another new window.
  4. Click "Save".

Manually:

  1. From the top navigation bar, choose "Settings". This will open a new window titled "AOL Settings: Customize your AOL experience".
  2. Click "Spam Controls" This will open another new window titled "Mail and Spam Controls".
  3. Click "Customer Sender List"
  4. Check "Allow only the senders and domains listed below"
  5. Type dropsend.com and click "Add"
  6. Click "Save"
  7. Click "Save"

EARTHLINK:

Using TotalAccess Mailbox (Windows):

  1. First you need to get to the Mailbox for TotalAccess, open TotalAccess and choose Mailbox
  2. Click on the "Address" button.
  3. from the File Menu (click File from TotalAccess Menu), choose New Company (Domain)
  4. In the space provided, enter dropsend.com and click "Add"
  5. Click "Ok" to add the domain name.

Using Web Mail (Macintosh, or Windows Online):

  1. Click the "Address Book" link in the left menu pane, below your Inbox and other mail folders.
  2. Click the "All Categories" pull-down menu (middle of white screen, in Address Book section below checked items) and choose Companies (Domains).
  3. Click the "Add" button (next to the Companies (Domains) category menu).
  4. In the space provided, enter dropsend.com
  5. Click "Allow This Company (Domain)" button to add the domain name
  6. Click "Save" (top right of the screen)

EXCITE/iWon/MyWay

From the Preferences Page

  1. Click on the "Mail Preferences" link while signed into Excite Email. On the resulting page under "Spam Prevention Tools" heading and "Block List" subheading you will find "Safe List" link
  2. Click on "Safe List"
  3. Type @dropsend.com under "Type a single email address (or domain):" heading. Click "Add".
  4. Click "Save" when you're done.

Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.

From your Bulk Mail Folder

If an email message from dropsend.com has been delivered to your Bulk Mail folder instead of your inbox, you can add dropsend.com to your Safe List by doing either of the following:

  1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the dropsend.com and click "Save".
  2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the dropsend.com to add to your "Safe List and click "Save".

Hotmail or MSN:

  1. Open your Hotmail mailbox.
  2. Click on "Options link", on the main menu tabs
  3. Click on "Junk E-Mail Protection" link
  4. Click on "Safe List".
  5. Type dropsend.com in the filed under "Type an address or domain".
  6. Click "Add".
  7. If you see a dropsend.com email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

JUNO:

To Configure your Safe Lists:

  1. Click the "Options" button within Email on the Web.
  2. On the "Mail Options" screen, click the "Safe Lists" link.
  3. The "Options: Safe List" screen will appear, displaying your current Safe List.
  4. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List":
    newsletter@dropsend.com
    DropSend@dropsend.com
    support@dropsend.com
    tom.romney@dropsend.com
  5. Click the "Add" button to add the address to the list on the right.
  6. When you are finished, click the "Save" button.

NetZero:

  1. Click on "Options" (along the second row down, next to Address Book).
  2. Click on "Safe List" (in far right column, the third option down under Filtering).
  3. In the space provided, Add Address to Safe List, enter:
    newsletter@dropsend.com
    DropSend@dropsend.com
    support@dropsend.com
    tom.romney@dropsend.com
  4. Click the "Save" button (bottom right of screen) to apply these mail options.

Yahoo:

  1. Open your Yahoo mailbox.
  2. Click "Mail Options".
  3. Click "Filters".
  4. Click "Add".
  5. In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, then enter @dropsend.com. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
  7. Click the "Add Filter" button again.
  8. If the dropsend.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

SBCGlobal:

  1. Open your SBCGlobal mailbox.
  2. Click "Mail Options".
  3. Click "Filters".
  4. Click "Add Filter".
  5. In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, then enter dropsend.com. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
  7. Click the "Add Filter" button again.
  8. If the dropsend.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Google Mail (GMail)

  1. Click 'Contacts' in the left-hand side of your screen.
  2. Once open, click 'Create Contact'.
  3. Name your contact - DropSend (or something relevant).
  4. Fill in @dropsend.com in the 'Primary Email' field.
  5. Click Save and your done.

FOR EMAIL CLIENT

AND ANTISPAM SOFTWARE:

Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the "Whitelist" tab.
  4. Click the "Add" button.
  5. Type dropsend.com
  6. Click "OK".

Mailblocks

  1. Click the "Addresses" tab.
  2. Click "New".
  3. Type @dropsend.com
  4. Make sure "Accept Mail From This Address" is selected under Receiving Options.
  5. Uncheck "Display in People Picker" under Other options.
  6. Click "Submit".
  7. Click "OK".

MailShield

  1. Click "Friends" from the toolbar.
  2. Click "Add".
  3. Type @dropsend.com
  4. Click "OK".

MailWasher

  1. Click "Tools", then "Blacklist & Friends".
  2. Click Add... on the right, the Friends list side.
  3. Make sure "Wildcard expression" is selected.
  4. Type *dropsend.com
  5. Click "OK".
  6. Click "OK".

McAfee Spamkiller

  1. Click "Friends" from the sidebar.
  2. Click "Add".
  3. Make sure "All users at a domain" is selected under "Friend type"
  4. Type dropsend.com in the address field
  5. Click "OK".

Norton AntiSpam

  1. Start up Norton AntiSpam, Click the "Status & Settings" tab
  2. Click "AntiSpam" (middle of the screen).
  3. Click yellow "Configure" button (bottom right of screen).
  4. Click "Allowed List tab" (the 2nd Tab on the list of tabs).
  5. Click "Add" button (lower left).
  6. In the Email Address box, enter
    newsletter@dropsend.com
    DropSend@dropsend.com
    support@dropsend.com
    tom.romney@dropsend.com
  7. Click on "OK".

Outlook 2003

  1. Start Outlook.
  2. On the "Tools" menu, click "Options".
  3. On the "Preferences" tab, click "Junk E-mail".
  4. On the "Safe Senders" tab, click "Add".
  5. In the "Add address or domain" dialog box, type dropsend.com, and then click "OK".
  6. Click "OK" to close the "Junk E-mail Options" dialog box.
  7. Click "OK" to close the "Options" dialog box.

Oddpost

  1. Check your "Probably Spam" folder.
  2. If you see that DropSend email was incorrectly filtered out, select it, and click the "Move to Inbox and Mark as Not Spam" button.

SpamButcher

  1. Click the "Configure" button.
  2. Go to the "Known Senders" tab.
  3. Click Add under "Known Good Senders and Recipients".
  4. Type dropsend.com
  5. Click "OK".
  6. Click "OK".

Spam Inspector

  1. Select Spam Inspector, then "Manage Friends List" from either the Spam Inspector toolbar or from the Outlook menu.
  2. Make sure Email is selected under "Add a New Friend".
  3. Select Domain
  4. Type dropsend.com
  5. Click the >> button.
  6. Click "Close".

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. 2. Enter the *@dropsend.com
  3. 3. Click "Add".

Spameater Pro

  1. Click "Filters" from the sidebar.
  2. Click the "Approved Senders" tab.
  3. Click "Add Filter".
  4. Type dropsend.com into an address field
  5. Choose "Email Domain" under Address Type.
  6. Click "OK".

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click "Add to Whitelist" from the menu.
  3. Type *@dropsend.com
  4. Click "Add".

Spam Sleuth

  1. Select "File", then "Configure".
  2. Go to the "Friends" category.
  3. Make sure "Active" is checked.
  4. Type *@dropsend.com on a line by itself in the entry field.
  5. Click "OK".

Other Email services, clients or AntiSpam software:

If the dropsend.com e-mail has been filtered to your "Bulk" or "Junk" folder, try adding dropsend.com to your Address Book or Contact list.

If this option is not available, try moving the message to your "Inbox" or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP or SPAM filter technical support and ask how you can be sure to receive all e-mail from dropsend.com.

Other providers

If Easy Duplicate Finder is being incorrectly filtered or flagged as spam, try adding tom.romney@dropsend.com , dropsend@dropsend.com, DropSend@dropsend.com and support@dropsend.com newsletter@dropsend.comto your Address Book or Contact list.

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December 20th, 2010

How Long are files available for download once I upload a file?

General

For Free accounts, files are available for 7 days before they are deleted.
For premium accounts, you can specify how long the file will be available for from 1-14 days.
Premium account users also have other features available, such as limiting the number of times the file can be downloaded.

October 7th, 2010

How can I cancel my account?

Subscriptions and Billing

There’s nothing more annoying than an online service that is difficult to cancel, so we’ve made it nice and simple. Here’s how to cancel:

1.) Log in
2.) Go to ‘My Account’
3.) Scroll to the very bottom and click ‘Please cancel my account’
4.) That’s it!

Don’t forget that you can always downgrade to the Free plan. It doesn’t cost a penny.

Please note that we cannot accept emails to cancel your account. This is for the protection and security of our customers. Cancelations can only be completed through your account while logged in.

Thanks,
Chris

August 13th, 2010

Windows: How to Find a File … After Forgetting Where You Saved It

General, Tips

Have you ever copied a document to your hard drive, but couldn’t remember where you saved it? Have you created a new file with a program and can’t figure out where to go when you want to attach it to an email? How about downloading a file from the web with your browser and then not knowing where to go to open it?

If any of these scenarios are familiar to you, then this tech tip should be helpful. We’ll start with the simplest methods and work our way to the more complicated.

1. Check the Recent Document Folder

In Windows XP, this is named Recent Documents.

In Windows Vista/7, this is named Recent Items.
Click on the Windows Start Button and scroll up the menu to either Recent Documents or Recent Items. There, you will find the last 15 files that you have opened/saved on your computer.

2. Check the Recently Used List in Your Applications

Looking for a file that you last used in Microsoft Word? Open Word and click File to see a list of recently used files. With Word 2007, you want to click on the circular “Office” button to display your most recently used files. Typically only the 5-15 most recently used files are listed in applications.

3. Check Your My Documents or Documents Folders

Microsoft Office applications usually save to those folders by default. If you never have had to specify a new location to save a file, your Word, Excel, and PowerPoint files are probably here.

4. Create a Fake File to Save

If you weren’t able to find your file with the two methods above, then creating a fake file with the application could work. Let’s say you know you created the file in Excel, but just don’t know where you saved it. Create a new file in Excel and go to Save As; you should see the directory where the files are being saved by default. That should give you a pretty good hint where the file is located. You can also right-click on file to bring up a menu of actions – re-save the file somewhere else, move it, email it, etc…

Applications usually remember the last location you saved a file, but often times that last location isn’t necessarily where you save every single file. This can be quite frustrating if your folder is in an uncommon location on your hard drive.

With most applications you can change the default location where the files are being saved. This option can usually be found within the Options or Preferences menu items.

Creating a fake file is particularly helpful for applications that save files to their own obscure default location. I usually try and save these files to my Desktop or to the Documents folder.

5. Use Windows Search to Find the File

If none of the easier methods have worked, you can always use the Search function that is built into Windows. This method will help you most quickly if you know the name of the file you are looking for. Even if you don’t remember the name, you can probably still find the file by searching by the date you may have last modified it, by a portion of the file name, by the size of the file, or even the document extension of the file. In extreme cases you can also search the contents of every file to match up with what you are looking for. You would only do this if you have absolutely no idea what the file name is or if it was mixed in with a bunch of the same file type.

In Windows XP: Click Start, Search, Select All Files and Folders, and then choose search criteria.

In Windows Vista/7: Click Start and then in the Start Search field, type what you think the document name is. With indexing turned on, you can also try typing a specific word that might only be in that document. Indexing makes searching the contents of a file nearly instantaneous. If nothing shows up in the search results, click search anywhere to bring up the Advanced Search menu. From there you will be able to search various criteria.

6. Additional Tips

The Search function is also a great way to organize your files. If I want to put all my pictures in one folder, I can search the entire drive for files that have the extension .jpg.

If I’m cleaning out my hard drive to free up space, I’ll start with Search to find the biggest files to delete first. For example, I could search for all files over 5 MB and delete what I don’t need.

June 7th, 2010

Password length

General, Support Topics, Tips

Please be advised that passwords MUST be at least 6 characters long.

May 13th, 2010

Upload / Download Speeds

Upload / Download Speeds

Typically uploading a file will always be slower than downloading; this is just a limitation of the Internet infrastructure. But there are a number of other factors that affect the speed of uploading a file, such as:

1.) Your connection to the Internet, whether you are wired or wireless
2.) The ISP providers link between you and the Internet.
3.) The Internet itself; certain times of the day are busier than others.
4.) Traffic going into our datacenter at peak and off-peak hours.
5.) Encryption and compression of files.
6.) Etc

Data transfer speeds are sometimes displayed in Kbps (KiloBytes per second) which is different from Kbps (Kilobits per second), as well as from MBps (MegaBytes per second) and Mbps (Megabits per second). The following chart will help you convert and calculate from one measurement to another:

Telecommunications bit rates

Bps = 1 bit/s
Kbps = 1000 bits/s
Mbps = 1000 Kbits/s or 1000000 bits/s
Gbps = 1000 Mbit/s or 1000000000 bits/s
Tbps = 1000 Gbit/s or 1000000000000 bits/s

You can determine your data rate by going to one of the many sites on the Internet that can calculate the speed. A popular site for this is: http://www.speedtest.net. When reviewing your speed score be sure to pay attention to the measurement unit being used. This is often confusing to people who are not IT experts, as communication rates are typically shown in bits per second.

It is a common misconception to use 1024 in conversion between kbps and bps, in calculating telecommunication data rates 1 Mbps = 1000 Kbps. However, if you are calculating storage capacity of data on a hard disk 1 MB = 1024 KB.

Consider that a 1 MB file is equal to 1024K bytes or 8,192 bits, but a 1 Mb transfer speed is equal to 1024K bits or 128k bytes. When converting from K Bytes to K Bits use a factor of eight.

Example:

1 Kbps = 1 kbps = 1 kilobyte per second = 8,000 bits per second

A 100 KB/sec [Kilobyte-per-second] upload speed therefore is equal to:

    =0.8 Mbps [Megabit-per-second]

    =800 Kbps [Kilobit-per-second]

    =0.1 MB/sec [Megabyte-per-second]

A simple way to perform the conversion is to use an online tool like this one:
http://www.mediaroad.com/products/speedcheck/free_tools/unit_convert/

If you are interested in learning more on this subject refer to:
http://innovationzen.com/blog/2006/07/28/the-broadband-speed-guide/

January 27th, 2010

Import your Contacts into DropSend

Desktop Tools, General, New features

DropSend makes it easy to add your contacts by importing them via a CSV file. Most email applications can export a CSV file (comma separated) of your contact list.

Create the file using the following syntax: {First Name, Last Name, Email Address, Company Name}.

Once the file is created log into your DropSend account and click on the “Contacts” tab. From here look for the “Import contacts from CSV file” area and click on the “Browse” button to select the CSV file you created. Next click on the “Import Contacts” button, this will import your CSV file into DropSend. On the next screen select all of the contacts you wish to import, if you want to choose them all – click on the topmost selection box. At the bottom of the page click on the “Import Contacts” button. That’s it!

December 7th, 2009

Users and Contacts Within the Dropsend Business Plan

Business Plan, General, New features, Tips

We have recently divided Users and Contacts into 2 separate entities within the Dropsend Business plan.

We now have 4 different kinds of Users:

1. Internal User: can send/receive files + online storage but cannot add/edit new user
2. Admin: is an internal user, but can manage the user
3. Owner: is the user who registered for the account and can do everything
4. External User: can only send/receive files To manage the users, you have to click on Users (next to Contacts) .

July 23rd, 2009

Group Contacts Now For All Plans

General, New features

We have had numerous requests to allow all users across all plans to be able to create contact lists. So effective immediately Dropsend now supports group contact lists for all plans. This means you can create a list of people you commonly email and now not have to enter each email address separately to send them a file anymore.

May 23rd, 2009

Try DropSend for free - you'll be up and running in less than 2 minutes. Click Here

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