After you download and install DropSend Direct on your Mac and try to run the app, you may see this error message: "DropSend Direct can't be opened because the identity of the developer cannot be confirmed".
This may be happening because Apple made a security change to Mac OS X 10.9.5 to block apps from some third party developers. Follow these steps to make your Mac open DropSend Direct:
1. Hold down the Control key while clicking on the DropSend Direct icon in the Dock or on the DropSend Direct application file in a Finder window
2. Click Open in the context menu
3. Click Open in the dialog window that follows
For more information on how to open third party apps in OS X Mavericks, check out this Apple support article.
You can prevent DropSend Direct from launching on system startup by configuring the app's settings:
1. Open DropSend Direct
2. Click on the DropSend Direct icon in your Mac's Menu bar and select "Preferences"
3. Under "General", uncheck "Launch at system startup"
When you send a file with DropSend or upload a file to your DropSend storage, the transfer speed will depend on your broadband connection. Same goes for downloading files. If you’re on a typical broadband connection, you should get around 20 KB per second for send/upload speed. Download speeds are usually faster and average around 100 – 200 KB per second.
How do I turn email notifications on and off?
To turn email notifications on or off, log into your account and click on the “My Account” menu item. Under “Your Settings” uncheck the checkbox next to “Email Notifications” to disable them, or check the checkbox if you want to enable email notifications. Then click on “Confirm Changes” and you’re done.
How do I import contacts into DropSend?
DropSend makes it easy to add your contacts by importing your existing contacts from a CSV file. Most email applications can export the list of your contacts in a CSV file (comma separated), which you can then import into DropSend.
To export your contacts, go to your email client and locate the export feature. Create an CSV file using the following syntax: {First Name, Last Name, Email Address, Company Name}. Once the file is created, log into your DropSend account and click on the “Contacts” tab. Find the “Import contacts from CSV file” area and click on the “Browse” button to select the CSV file you created earlier. Then click on the “Import Contacts” button and your CSV file will be imported into DropSend. On the next screen select all of the contacts you wish to import. If you want to choose them all, select the topmost checkbox. Once you’ve selected the contacts you wish to import, click on the “Import Contacts” button and your contacts will be imported.
Are the email addresses of people I send files to safe?
We will never share your or your recipients’ contact details with anyone. We think spam is annoying and offensive. So the official answer is that we will never use your email address or the email addresses of your recipients without your or
their full permission.
Are my files secure with DropSend?
Yes. The DropSend infrastructure was designed from the ground up to be highly secure. Your files are stored on state-of-the-art servers, protected by advanced firewalls and housed in a SAS70 Type 2-certified data center.
Are there any specific hardware and software requirements?
No. All you need is a modern web browser (Chrome, Safari, Internet Explorer or Firefox). DropSend is hosted on our fast, dedicated web servers, which means that you don’t have to install a thing to use the Web version of the service.
I get a message that I need to configure my browser to allow pop-ups from DropSend. How do I do that?
Occasionally, Internet Explorer users get a message asking them to configure their browser to allow pop-ups from DropSend. If you don't want to alter your browser settings, you can right-click on "Send a File" or "Upload Files to Storage" and choose to open the link either in a new tab or in a new window. This will let you avoid the pop-up blocker issue.
If you prefer to edit your pop-up blocker settings, here is how you can do it:br
1. Open Internet Explorer, click on Tools and then hover over Pop-up Blocker
2. Make sure that the only available option is "Turn On Pop-up Blocker" (seeing this message means it's turned off, as it should be).
3. Now click on Tools and go to the Security tab
4. Click on "Reset all zones to default level"
Now pop-ups shouldn't be blocked. If they are still being blocked, then it is some other pop-up blocker at work. To disable it:
1. Open Internet Explorer, click on View and then hover over Toolbars
2. Make a note of any third party toolbars that you may have installed
3. Go through the toolbars one by one (even the disabled ones) and switch off their pop-up blockers. Sometimes these pop-up blockers work even if the toolbar itself is disabled.
4. When done, restart your browser. The problem should be gone.
If the pop-up blocker issue persist, check your anti-virus and firewall settings. If you see that somehow your security software is blocking DropSend, add DropSend to the software's list of trusted sites.
Please read these Terms and Conditions (this “Agreement”) carefully. By using and/or paying for the
services set
out herein, you, as an individual or on behalf of an entity (hereinafter referred to as “you” or the
“licensee”), accept the following terms.
You agree to be bound by all the terms and conditions of this Agreement and you further agree that this
Agreement is enforceable as if it were a written negotiated agreement signed by SJA Enterprises, Inc.,
doing
business as DropSend (“DropSend”), and you. If you use the Services (as such term is defined herein) on
behalf
of your employer, you represent and warrant that you are authorized to enter into legally binding
contracts on
behalf of your employer. The same rights, limitations and restrictions that apply to you, apply to your
employer. You agree that this Agreement is enforceable as if it were a written negotiated agreement
signed by
your employer. If you and/or your employer do not agree to the terms of this Agreement, or if you are
not
authorized to enter into legally binding contracts on behalf of your employer, you must not use the
Services or
make any payment.
This Agreement may be periodically updated and the current version will be posted at www.dropsend.com.
Your continued use of the Services constitutes your continued acceptance of any updated terms and conditions.
1. DEFINITIONS
1.1 “Effective Date” means the date which you commence using the Services.
1.2
“Services” means the provision of and use of DropSend’s software, application(s) and website, along with other
written files, electronic or on-line materials or documentation, and any and all copies of such software (the
“Services”). The Services are provided on the basis of whichever plan you select during the ordering process.
The plans may include, without limitation and subject to change, the following:
Personal Plans
FREE: 5 file sends per calendar month and 250 MB of storage space.
BASIC: 15 file sends per calendar month and 1 GB of storage space.
STANDARD: 45 file sends per calendar month and 10 GB of storage space.
Business Plans
PRO: Unlimited file sends per calendar month and 25 GB of storage space.
BUSINESS LITE: Unlimited file sends per calendar month and 250 GB of storage space.
BUSINESS: Unlimited file sends per calendar month and 500GB of storage space.
Enterprise Plans
ENTERPRISE PLANS: Custom enterprise plans are also available upon inquiry.
1.3 “Subscription Fee” means the monthly fee payable by you in advance in respect of
the provision of the Services, as specified at url: www.dropsend.com/pricingsignup.php(subject to change from
time to time).
1.4 “Subscription Period” means the period from the Effective Date until this
Agreement is terminated in accordance with the provisions herein.
2. GRANT OF RIGHTS; USE OF THE SERVICES; RESTRICTIONS
2.1 Subject to all of the terms and conditions of this Agreement, DropSend shall
supply the Services to you and grant you a personal, non-exclusive, non-transferable, limited and revocable
license to use the Services from the Effective Date for the Subscription Period. This license is personal to you
and may not be assigned or sublicensed to anyone else without the written consent of DropSend. You must be at
least eighteen years of age or older to open an account and use the Services.
2.2 If you wish to change your plan or would like a custom plan, you may either
e-mail this request to DropSend at
or upgrade the plan using the DropSend website or
application. Subject to reasonable processing time, DropSend may agree to upgrade or downgrade your plan and may
bill you for this change on a prorated basis for the remainder of the billing period, or beginning on the next
payment date, at its sole discretion.
2.3 DropSend may from time to time offer “Free Trials Memberships” or other
promotional offers. Upon the termination of a Free Trial Membership, you will be automatically subscribed to
DropSend’s Services and you hereby authorize DropSend to bill your credit card for the Services selected at
registration or otherwise for default Services designated by DropSend (usually a “Basic” or “Pro” plan). If you
wish to terminate the Free Trial Membership and do not wish to subscribe to the Services, you must cancel before
the end of your trial period by following the instructions set forth in the terms contained in the trial offer.
The ‘Free’ version of DropSend automatically removes any data stored longer than 30 days. Files that were
delivered will likewise automatically be removed after 14 days. To prevent your stored data from being purged
please upgrade to one of our paid accounts.
2.4
DropSend shall use all reasonable endeavors to ensure that access to the Services is available at all times,
subject to planned and emergency downtime; however, DropSend makes no representations or warranties of the
following:
2.4.1That the Services will be permitted in your jurisdiction;
2.4.2That the Services will be uninterrupted or error-free;
2.4.3Concerning any content submitted by any user;
2.4.4That DropSend will continue to support any particular feature of the
Services; or
2.4.5Concerning sites and resources outside of the Services, even if linked
to from the Services.
2.5
You hereby agree not to use the Services in any manner (including
without limitation the transfer, upload or storage of information and content) with respect to any
information or content that is:
2.5.1 Obscene, libelous, blasphemous, defamatory, inciting hatred,
terrorism or any similar offense;
2.5.2 Unlawful or misleading;
2.5.3 Infringing upon any third party’s intellectual property rights
(e.g., trademark, copyright, etc.), privacy rights or other similar legal rights;
2.5.4 Determined by DropSend, at its sole discretion, not to be
suitable for its online community;
2.5.5 Undertaken on behalf of third parties.
2.6 You further agree not to reproduce, redistribute, sell, create
derivative works from, decompile, reverse engineer, or disassemble the Services, nor will you take any
measures to interfere with or damage the Services. Any use of the Services that is not expressly
provided for herein is prohibited.
2.7 DropSend may, without providing notice, immediately suspend the Services
and/or terminate this Agreement if you are in breach or, in its reasonable opinion, you are likely to
become in breach of Section 2.5 or 2.6.
2.8 Your use of the Services are subject to DropSend’s fair use policy as
set out more particularly at www.dropsend.com/fairuse.php . You hereby acknowledge and agree that if,
within any month, your usage materially exceeds more than the average level of monthly usage of
DropSend’s customers for the same Services then DropSend reserves the right to terminate or suspend your
account without notice.
3. PROPRIETARY RIGHTS
3.1 DropSend’s Property. DropSend has sole and exclusive ownership of all right,
title, and interest in and to the Services and any software included in the Services, including all copyright
and any other intellectual property rights therein. DropSend’s logo and name are trademarks of DropSend. All
other marks or trademarks used or referenced by the Services are the property of their respective owners.
Nothing contained in or through the Services should be construed as granting, by estoppel, implication, or
otherwise, any license or right of use of any trademark displayed or used in conjunction with the Services
without the written permission of DropSend or such third party owners. All rights in and to the Services not
expressly granted to you are expressly reserved by DropSend.
3.2 Your Content.
3.2.1 As between you and DropSend, you own the content (including any video,
image, text, audio recording, or other work) that you’ve uploaded, stored, transferred or otherwise
provided through the Services (“Your Content”). You grant DropSend and its affiliates a limited,
worldwide, non-exclusive, royalty-free license and right to copy, transmit, distribute, publicly perform
and display (through all media now known or hereafter created), and make derivative works from Your
Content for the purpose of (i) the display or use of information for use with the Services; (ii)
allowing our employees or independent contractors to download, process, compile, store and otherwise use
in order to provide the Services to you; and (iii) archiving or preserving Your Content for disputes,
legal proceedings, or investigations.
3.2.2 In the event that a license is granted pursuant to this Section 3.2,
such licenses will remain in effect unless and until you remove Your Content from the website and
application, in which case the license granted will terminate within a commercially reasonable period of
time thereafter. Notwithstanding the foregoing, the license for legal archival/preservation purposes
will continue indefinitely.
3.2.3 With respect to Your Content, you represent and warrant that: (i) you
have the right to transfer, store or otherwise use the content and grant the licenses set forth above;
(ii) DropSend will not need to obtain licenses from any third party or pay royalties to any third party
in providing the Services; (iii) Your Content does not infringe on any third party’s rights, including
intellectual property rights and privacy rights; and (iv) Your Content complies with this Agreement and
all applicable laws.
3.3 Password. The password and log-on details provided to you are confidential to
you and you hereby agree that you shall not share such information with any third parties. You shall notify
DropSend forthwith if you are aware of any third party having access to such information.
4. FEE
4.1 In consideration for the provision of the Services, you shall pay DropSend the
nonrefundable Subscription Fee.
4.2 DropSend shall issue electronic invoices with respect to the Subscription Fee
and shall collect the Subscription Fee from your credit card monthly in advance. Both parties agree that no
refunds shall be given in any circumstances.
4.3 The Subscription Fee is exclusive of VAT or other sales tax which, if applicable
to you, shall be payable by you at the then prevailing rate.
4.4 In the event that the Subscription Fee, as appropriate, is not collected in
accordance with the provisions herein, DropSend may deny you access to the Services without notice.
5. TERM AND TERMINATION
5.1 This Agreement shall commence on the Effective Date and shall continue in effect
for the Subscription Period.
5.2 This Agreement may be terminated upon thirty (30) days’ written notice. Without
prejudice to the foregoing, in the event that you breach the provisions of Sections 2.5 or 2.6, DropSend may
suspend and/or terminate the Services forthwith immediately and without notice.
5.3 If you do not access your account for a period of one hundred and twenty (120)
days or more, DropSend may at its own discretion remove and/or purge your data and account from the system and
terminate the Services forthwith without notice.
5.4 Upon termination of this Agreement: (a) the rights and licenses granted to you
herein shall terminate; (b) you shall cease all use of the Services; and (c) DropSend shall at its own
discretion remove and/or purge your data and account from the system.
5.5 The following provisions will survive the termination of this Agreement:
Sections 2.5, 2.6, 3.1, 4, 6, 7, 8.1 and 8.2.
6. WARRANTIES AND LIABILITY
6.1 The Services are provided to you strictly on an “as is” basis. All conditions,
representations and warranties, whether express, implied, statutory or otherwise, including, without limitation,
any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party
rights, are hereby disclaimed to the maximum extent permitted by applicable law.
6.2 Your sole remedy with respect to any claims arising out of this Agreement shall
be limited in the aggregate to the monies paid by you to DropSend under this Agreement during the twelve (12)
month period preceding the event giving rise to such liability.
6.3 In no event shall DropSend be liable for any special, indirect, incidental or
consequential damages, including loss of profits and goodwill, business or business benefit, or the cost of
procurement of substitute products or services by you even if advised of the possibility of such damages; any
delay or failure to provide the Services that is due to third parties, including, without limitation, internet
service providers, data centers, server hosting companies and telecommunications companies; or credit card fraud
committed against you by any third party provider of credit card services. You hereby agree to indemnify,
defend, and hold harmless DropSend and its affiliates, directors, officers, employees, and agents, from and
against all third party actions, including claims brought against you by other users that: (i) arise from your
activity and use of the Services; (ii) assert a violation by you of any term of this Agreement; or (iii) assert
that any of Your Content that you transferred, stored or uploaded violates any law or infringes upon any third
party right, including any intellectual property or privacy right.
7. COPYRIGHT AND DMCA POLICY
In order to use the Services, you must respect the intellectual property rights of others. DropSend responds to
notices of alleged copyright infringement and allows for such notices to be reported based on the Digital Millennium
Copyright Act of 1998 (DMCA). Notwithstanding any other provision contained herein, DropSend reserves the right to
suspend or terminate the Services with respect to repeat infringers, as well as delete and disable any content that
is alleged to be infringing.
DropSend’s DMCA Policy can be found here;www.dropsend.com/privacy-dmca.php; DropSend’s designated
Copyright Agent is set forth below:
Copyright Agent
SJA Enterprises, Inc.
62896 Crescent Avenue, Suite 201
Eugene, OR 97408
8. MISCELLANEOUS PROVISIONS
8.1 Governing Law. This Agreement shall be governed by the laws of the State of
Oregon, United States of America, without regard to principles of conflicts of law. The Uniform Commercial Code,
the Uniform Computer Information Transaction Act, and the United Nations Convention of Controls for
International Sale of Goods shall not apply.
8.2 Disputes; Mandatory Arbitration. Any action arising out of or relating to this
Agreement will be subject to mandatory arbitration. Any dispute will be administered by the American Arbitration
Association (“AAA”) under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related
Disputes. The arbitration will be held in the United States county where you live or work, Eugene, Oregon (OR),
or any other location we agree to. The AAA rules will govern payment of all arbitration fees. Either you or
DropSend may assert claims, if they qualify, in small claims court in Eugene, Oregon (OR) or any United States
county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop
unauthorized use or abuse of the Services, or intellectual property infringement (for example, trademark, trade
secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution
process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to
the exclusive jurisdiction of the state and federal courts in Eugene, Oregon to resolve your claim. You may only
resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a
class, consolidated, or representative action. Class arbitrations, class actions, private attorney general
actions, and consolidation with other arbitrations aren’t allowed.
8.3 Interpretation; Severability; Waiver; Remedies. Headings are for convenience
only and shall not be used to construe the terms of this Agreement. If any term of this Agreement is found
invalid or unenforceable by any court of competent jurisdiction, that term will be severed from this Agreement.
No failure or delay by DropSend in exercising any right hereunder will waive any further exercise of that right.
DropSend’s rights and remedies hereunder are cumulative and not exclusive.
8.4 Successors; Assignment; No Third Party Beneficiaries. This Agreement is binding
upon and shall inure to the benefit of both parties and their respective successors, heirs, executors,
administrators, personal representatives, and permitted assigns. You may not assign this Agreement without
DropSend’s prior written consent. No third party shall have any rights hereunder. You acknowledge that DropSend
can transfer this Agreement to a third party at any time without notice.
8.5
Notices. You consent to receive all communications including notices, agreements, disclosures, or other
information from DropSend electronically. DropSend may provide all such communications by e-mail or by posting
them on the Services. You may send notices of a legal nature to DropSend at the following address:
SJA Enterprises, Inc.
2896 Crescent Avenue, Suite 201
Eugene, OR 97408
Nothing herein shall limit DropSend’s right to object to subpoenas, claims, or other demands.
8.6 Modification. This Agreement may not be modified except by a revised Agreement
posted by DropSend on its website or a written amendment signed by an authorized representative of DropSend. A
revised version of this Agreement will be effective as of the date it is posted on the website.
8.7 Third-Party Beneficiaries. Nothing in this Agreement shall give, directly or
indirectly, any third party any enforceable benefit or any right of action against DropSend and such third
parties shall not be entitled to enforce any term of this Agreement against DropSend.
Please leave this page open while you click the verification link in the email that we just sent to the email address you entered in the "From:" field. Then return to this page to finish sending your file.
Share files and manage your storage right from your iOS or Android device.
With DropSend Mobile App, you can upload files to your storage and send them, access your Inbox,
review sent items and manage your account.
