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Efficient DropSend Support for Large File Transfers


After you download and install DropSend Direct on your Mac and try to run the app, you may see this error message: "DropSend Direct can't be opened because the identity of the developer cannot be confirmed". This may be happening because Apple made a security change to Mac OS X 10.9.5 to block apps from some third party developers. Follow these steps to make your Mac open DropSend Direct:
1. Hold down the Control key while clicking on the DropSend Direct icon in the Dock or on the DropSend Direct application file in a Finder window 2. Click Open in the context menu
3. Click Open in the dialog window that follows
For more information on how to open third party apps in OS X Mavericks, check out this Apple support article.

You can prevent DropSend Direct from launching on system startup by configuring the app's settings:
1. Open DropSend Direct
2. Click on the DropSend Direct icon in your Mac's Menu bar and select "Preferences"
3. Under "General", uncheck "Launch at system startup"

Each file you send counts as a Send. For example, if you send three files in one session, it will count as three Sends.

When you send a file with DropSend or upload a file to your DropSend storage, the transfer speed will depend on your broadband connection. Same goes for downloading files. If you’re on a typical broadband connection, you should get around 20 KB per second for send/upload speed. Download speeds are usually faster and average around 100 – 200 KB per second.
How do I turn email notifications on and off?

To turn email notifications on or off, log into your account and click on the “My Account” menu item. Under “Your Settings” uncheck the checkbox next to “Email Notifications” to disable them, or check the checkbox if you want to enable email notifications. Then click on “Confirm Changes” and you’re done.

How do I import contacts into DropSend?

DropSend makes it easy to add your contacts by importing your existing contacts from a CSV file. Most email applications can export the list of your contacts in a CSV file (comma separated), which you can then import into DropSend. To export your contacts, go to your email client and locate the export feature. Create an CSV file using the following syntax: {First Name, Last Name, Email Address, Company Name}. Once the file is created, log into your DropSend account and click on the “Contacts” tab. Find the “Import contacts from CSV file” area and click on the “Browse” button to select the CSV file you created earlier. Then click on the “Import Contacts” button and your CSV file will be imported into DropSend. On the next screen select all of the contacts you wish to import. If you want to choose them all, select the topmost checkbox. Once you’ve selected the contacts you wish to import, click on the “Import Contacts” button and your contacts will be imported.

Are the email addresses of people I send files to safe?

We will never share your or your recipients’ contact details with anyone. We think spam is annoying and offensive. So the official answer is that we will never use your email address or the email addresses of your recipients without your or their full permission.

Are my files secure with DropSend?

Yes. The DropSend infrastructure was designed from the ground up to be highly secure. Your files are stored on state-of-the-art servers, protected by advanced firewalls and housed in a SAS70 Type 2-certified data center.

Are there any specific hardware and software requirements?

No. All you need is a modern web browser (Chrome, Safari, Internet Explorer or Firefox). DropSend is hosted on our fast, dedicated web servers, which means that you don’t have to install a thing to use the Web version of the service.

I get a message that I need to configure my browser to allow pop-ups from DropSend. How do I do that?

Occasionally, Internet Explorer users get a message asking them to configure their browser to allow pop-ups from DropSend. If you don't want to alter your browser settings, you can right-click on "Send a File" or "Upload Files to Storage" and choose to open the link either in a new tab or in a new window. This will let you avoid the pop-up blocker issue.

If you prefer to edit your pop-up blocker settings, here is how you can do it:br

1. Open Internet Explorer, click on Tools and then hover over Pop-up Blocker

2. Make sure that the only available option is "Turn On Pop-up Blocker" (seeing this message means it's turned off, as it should be).

3. Now click on Tools and go to the Security tab

4. Click on "Reset all zones to default level"

Now pop-ups shouldn't be blocked. If they are still being blocked, then it is some other pop-up blocker at work. To disable it:

1. Open Internet Explorer, click on View and then hover over Toolbars

2. Make a note of any third party toolbars that you may have installed

3. Go through the toolbars one by one (even the disabled ones) and switch off their pop-up blockers. Sometimes these pop-up blockers work even if the toolbar itself is disabled.

4. When done, restart your browser. The problem should be gone.

If the pop-up blocker issue persist, check your anti-virus and firewall settings. If you see that somehow your security software is blocking DropSend, add DropSend to the software's list of trusted sites.


Helpful Links

Sending Files

Learn more about sending files with DropSend here

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Downloading Files

Information, tips, and tricks about downloading files

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Online Storage

Information and tips on using your online storage

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General Questions

Other Common FAQ’s

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Subscriptions & Billing

Payment info, account upgrades and downgrades

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Sharing Files & Folders

Learn how to share files and folders

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