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Quick DropSend Support for Sending and Sharing Large Files

Sending Files

Unregistered users:
To send a file with DropSend, go to the homepage and locate the file sending form on the left-had side of the screen. Type the recipient’s and your own email addresses, browse to the file you want to send, attach it and click on the “Send Your File” button. You can also include a message.

Registered users:
Log into your account and click on the “Send a File” icon. Then enter the recipient’s email address, type your message and attach the file you wish to send. You can also include a short description of the file (optional). Registered users can preview the message before sending and you can upload the file to your online storage for faster future access. When the file is uploaded, click on the “Send” button and the file will be sent.

Unless you've disabled email notifications, you'll get an email when the recipient downloads the file you sent. You can also go to your "Sent" folder and check your send's download status, as well as set download limits, there.

Unfortunately, you won’t be able to use DropSend Desktop Tools if you’re behind a proxy server. However, you can use the Web version of DropSend even if you use a proxy.
For Free accounts, files are available for 7 days before they are deleted.
For premium accounts, you can specify how long the file will be available for from 1-14 days.
Premium account users also have other features available, such as limiting the number of times the file can be downloaded.
DropSend requires you to have cookies enabled in your browser. Most likely, you have them disabled. Make sure your browser allows cookies from * and try sending the files again. To enable cookies in your browser, do the following:

Internet Explorer

Open Internet Explorer, go to Tools and then go to Internet Options
Click on the Privacy tab and then move the slider to a position between the top and bottom, so that you are neither blocking nor allowing all cookies. Click Sites. In the Address of website box, type the website address and then click Allow.
When you are done, move the slider back to the position it was originally in, and then click OK.
Mozilla Firefox

Open Firefox, click on the orange Firefox button and click on Options
Click on Privacy
Under Firefox will: select Use custom settings for history
Check the Accept cookies from sites checkbox
Click OK to save the settings


Helpful Links

Sending Files

Learn more about sending files with DropSend here

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Downloading Files

Information, tips, and tricks about downloading files

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Online Storage

Information and tips on using your online storage

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General Questions

Other Common FAQ’s

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Subscriptions & Billing

Payment info, account upgrades and downgrades

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Sharing Files & Folders

Learn how to share files and folders

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