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Subsciption and Billing

DropSend has several price plans that suit different types of users.

Am I tied into a long-term contract?

We don’t believe in tying you up for longer than you want. Therefore, there is no fixed term contract and you can cancel your account at any time.

If I sign up half-way through a month, will I be charged the full amount?

No. You’ll be charged a pro-rata rate based on how many days are left in the month. You’ll be charged the full monthly fee on the 1st of the following month.

If I cancel in the middle of the month, will you refund my current months charges?

Unfortunately not. We don’t issue refunds for payments that have already been made. If you want to cancel, make sure you do it before the 1st of the month, so that you don’t get charged for another month.

We accept Visa, MasterCard and American Express. We do not accept checks or take orders over the phone. Each month an invoice is emailed to you for your records.

Are there any other charges?

There are no hidden charges from us, but you may have to pay standard sales tax (VAT) if you live in the EU. If you live outside the EU, there are no extra charges whatsoever.

To update or change your credit card used for monthly billing, do the following:

  1. Log into your DropSend account and go to the “My Account” tab, then navigate to the “Your Account” section
  2. Locate and click on the “Change Card” link
  3. A pop-up window will open. If it doesn’t, check your browser settings and allow pop-ups from DropSend
  4. Update your credit card details in the new window and click “Confirm Changes”
  5. The changes will take effect starting from the next billing cycle

When you sign up for a paid DropSend plan, your credit card is charged on the 1st of every month. The charge will appear on your credit card statement as ‘DropSend’.

If you sign up mid-month, you will be charged for the remainder of the current month on a pro-rata basis. After that you’ll be charged on the 1st of every month until you cancel. Should you cancel mid-month, we won’t be able to refund the remaining days of the month.

If you need more file sends or more online storage space, you can easily upgrade your account. Similarly, if you find you don’t need as many sends or as much storage space, you can downgrade your account. Here’s how to upgrade or downgrade your account:

  1. Log into your account and go to “My Account”
  2. Scroll down to “Change Your Plan”
  3. Click on the “Upgrade” or “Downgrade” button

Please keep in mind that if you’re downgrading, you may need to delete some files from your Online Storage to meet the space limit requirements.

How can I cancel my account?

We understand that some users may wish to cancel their accounts. That’s why we’ve made the process as simple as possible. To cancel your account, do the following:

  1. Log into your account and go to “My Account”
  2. Scroll to the very bottom and click on “Please cancel my account”

Please note that we cannot accept emails to cancel your account. This is for the protection and security of our customers. Cancelations can only be completed through your account while logged in.

How do I change my email address?

To change your email address, log into your DropSend account and click on the “My Account” tab. Go to “Your Details” and enter your new email address in the “Email” field. Click on the "Confirm Changes" button and your email address will be changed.

Note: Remember that from now on you will need to use the new email address as your username when you log into your account.

Password length?

Please be advised that passwords MUST be at least 6 characters long.


Helpful Links

Sending Files

Learn more about sending files with DropSend here

Learn more

Downloading Files

Information, tips, and tricks about downloading files

Learn more

Online Storage

Information and tips on using your online storage

Learn more

General Questions

Other Common FAQ’s

Learn more

Subscriptions & Billing

Payment info, account upgrades and downgrades

Learn more

Sharing Files & Folders

Learn how to share files and folders

Learn more