DropSend has several price plans that suit different types of users.
Am I tied into a long-term contract?
We don’t believe in tying you up for longer than you want. Therefore, there is no fixed term contract and you can cancel your account at any time.
If I sign up half-way through a month, will I be charged the full amount?
No. You’ll be charged a pro-rata rate based on how many days are left in the month. You’ll be charged the full monthly fee on the 1st of the following month.
If I cancel in the middle of the month, will you refund my current months charges?
Unfortunately not. We don’t issue refunds for payments that have already been made. If you want to cancel, make sure you do it before the 1st of the month, so that you don’t get charged for another month.
We accept Visa, MasterCard and American Express. We do not accept checks or take orders over the phone. Each month an invoice is emailed to you for your records.
Are there any other charges?
There are no hidden charges from us, but you may have to pay standard sales tax (VAT) if you live in the EU. If you live outside the EU, there are no extra charges whatsoever.
To update or change your credit card used for monthly billing, do the following:
When you sign up for a paid DropSend plan, your credit card is charged on the 1st of every month. The charge will appear on your credit card statement as ‘DropSend’.
If you sign up mid-month, you will be charged for the remainder of the current month on a pro-rata basis. After that you’ll be charged on the 1st of every month until you cancel. Should you cancel mid-month, we won’t be able to refund the remaining days of the month.
If you need more file sends or more online storage space, you can easily upgrade your account. Similarly, if you find you don’t need as many sends or as much storage space, you can downgrade your account. Here’s how to upgrade or downgrade your account:
Please keep in mind that if you’re downgrading, you may need to delete some files from your Online Storage to meet the space limit requirements.
How can I cancel my account?
We understand that some users may wish to cancel their accounts. That’s why we’ve made the process as simple as possible. To cancel your account, do the following:
Please note that we cannot accept emails to cancel your account. This is for the protection and security of our customers. Cancelations can only be completed through your account while logged in.
How do I change my email address?
To change your email address, log into your DropSend account and click on the “My Account” tab. Go to “Your Details” and enter your new email address in the “Email” field. Click on the "Confirm Changes" button and your email address will be changed.
Note: Remember that from now on you will need to use the new email address as your username when you log into your account.
Please be advised that passwords MUST be at least 6 characters long.
Learn more about sending files with DropSend hereLearn more
Information, tips, and tricks about downloading filesLearn more
Information and tips on using your online storageLearn more
Other Common FAQ’sLearn more
Payment info, account upgrades and downgradesLearn more
Learn how to share files and foldersLearn more
Please read these Terms and Conditions (this “Agreement”) carefully. By using and/or paying for the services set out herein, you, as an individual or on behalf of an entity (hereinafter referred to as “you” or the “licensee”), accept the following terms.
You agree to be bound by all the terms and conditions of this Agreement and you further agree that this Agreement is enforceable as if it were a written negotiated agreement signed by SJA Enterprises, Inc., doing business as DropSend (“DropSend”), and you. If you use the Services (as such term is defined herein) on behalf of your employer, you represent and warrant that you are authorized to enter into legally binding contracts on behalf of your employer. The same rights, limitations and restrictions that apply to you, apply to your employer. You agree that this Agreement is enforceable as if it were a written negotiated agreement signed by your employer. If you and/or your employer do not agree to the terms of this Agreement, or if you are not authorized to enter into legally binding contracts on behalf of your employer, you must not use the Services or make any payment.
This Agreement may be periodically updated and the current version will be posted at www.dropsend.com. Your continued use of the Services constitutes your continued acceptance of any updated terms and conditions.
In order to use the Services, you must respect the intellectual property rights of others. DropSend responds to notices of alleged copyright infringement and allows for such notices to be reported based on the Digital Millennium Copyright Act of 1998 (DMCA). Notwithstanding any other provision contained herein, DropSend reserves the right to suspend or terminate the Services with respect to repeat infringers, as well as delete and disable any content that is alleged to be infringing.
DropSend’s DMCA Policy can be found here;www.dropsend.com/privacy-dmca.php; DropSend’s designated Copyright Agent is set forth below:
SJA Enterprises, Inc.
62896 Crescent Avenue, Suite 201
Eugene, OR 97408
SJA Enterprises, Inc.
2896 Crescent Avenue, Suite 201
Eugene, OR 97408
Nothing herein shall limit DropSend’s right to object to subpoenas, claims, or other demands.